Proton Expert Systems & Solutions

Ticketing System

For support teams and help desk who are overwhelmed by a growing volume of service requests, and find it hard to manage the help desk ticketing process, an easy-to-use, our ticketing system can relieve you of all your IT headaches. With the help of a our ticketing system, you can simplify your IT service management operations and ensure IT professionals spend less time tracking and managing help desk tickets, and instead get back more time for actual IT resolution and end-user support.

Features of Ticketing system

  • The main features of the ticketing software are that it simplifies and automates help desk ticket management. With the help of Web-based service request portal for customers to log tickets, and an intuitive Web-based UI console for IT resources can manage tickets.
  • Centralize help desk ticket management – from request creation to resolution
  • Save time and resources on manual and repetitive help desk tasks with knowledge repository.
  • Track and monitor help desk and technician performance in real time
  • Build help desk knowledge repository and promote self-service options for end-users
  • Improve operational efficiency of customer service
  • Realize higher levels of customer satisfaction

Communication between Customers & Help Desk Team

The ticketing software allows you to establish seamless communication and a simple interaction platform between the customers who are requesting IT service and the IT practitioners who are supporting end-users and fulfilling the service request.